New Laptop Fropm Best Buy Keeps Blue Screening
My boyfriend and I bought a new computer 3 weeks ago, it was an e-machine. Kept crashing, got blue screen of death error. Returned it to Best Buy for a new computer. Compaq Presario. Took that one home. Same problem. Went back to Best Buy and exchanged it for a new one, exact model. Same exact problem. Problem occurs when he's on Facebook playing games or even a game installed on the computer.
I've come to the conclusion after hours of research that the problem is Windows 7. This is a brand new computer which I paid good hard earned money for. It should not keep crashing for no reason. Was on the phone with HP tech support for over an hour, that still didn't fix the problem.
I don't know a lot about computers and what information you need so I'm just going to tell you what's on the box. Let me know if you need more information.
It's a Compaq Presario PC CQ5320Y with a dual core processer AMD Athlon II X2 240 Dual-core processer, memory 3GB, 500GB hard drive, Nvidia GeForce 6150 SE Graphics.
When it crashes it says inadequate disk space or something about a driver. Went online to Nvidia and updated graphics driver, it wouldn't let me update the motherboard driver, said there was an incompatibiltiy issue.
Here is the error message we keep getting.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\061910-15693-01.dmp
C:\Users\lance\AppData\Local\Temp\WER-27830-0.sysdata.xml
I've always hated Apples but I'm seriously thinking about getting one until Windows can get its act together, if that's even possible.
if your pc is under warranty then it is better to send it for repair!
if it is not then go to control panel in normal mode then device manger see if all drivers are working properly (no danger sign on them) if there was try updating or unistall driver software (if it is graphic driver or some other drivers, you might need to get latest driver software from your laptop manufacturer support website, in order to install it back again. ) in ur case u have to get the driver software from manufacturer support website not nividia website! this might be helpful:
http://www.compaq.com/cpq-country/cpq_support.html
you can find your graphic driver in the link below:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=4107711#N785
Note: if you can not access to control panel in normal mode, then try safe mode with networking to do above (press f8 rapidly when u turn on your pc in order to get in to safe mode)
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Depite having already done so twice, I would not keep a computer experiencing bluescreen errors. Maybe the games being played are too much for the computer - but from what you posted it doesn't seem like that would be the issue (unless the video card doesn't have enough on-board RAM). If you're not going to take it back (it's what I would do), we need more information. Keep in mind that what we do may invalidate the warranty dependinng on how they want to be about it - so while this may work, it'ss also a risk (I just wanted to be clear about that while you still have the option to return it).
Bluescrren errors typically mean hardware or driver issues (though it could also be software). Read the posts and follow the procedures set forth by Spirit MVP in the following thread regarding the Blue Screen of Death. They should help you resolve your problem. http://social.answers.microsoft.com/Forums/en-US/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009 . A lot of that is duplicated below but it also offers some other oprtions and explanatons of bluescreen errors. What we really need now is the EXACT and ENTIRE text of the bluescreen message - just copy it down and post it in a reply. If the system shuts down too fast to copy the message, go to Start / Control Panel / System / Advanced System Settings / Advanced / Startup and Recover / and uncheck the box to Automatically Restart.Also check the box to Write an Event to the System Log and select Complete Memory Dump and check Overwrite any existing file.This will freeze the program on the bluescreen so you have time to copy the information.
You may also want to try the Driver Verifier Manager to see if you can identify the driver or device responsible: http://support.microsoft.com/kb/244617 .
You can also use Skydrive http://news.softpedia.com/news/SkyDrive-Microsoft-s-Windows-Live-Storage-Service-in-the-Cloud-61977.shtml to upload dump and text files related to the error which may help us identify the problem. Just post back the link to where they are.
Do you know when this problem began? Try a System Restore to a point in timeBEFORE the problem began. Here's the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/ . Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates. Use the recovery disk if the system prompt doesn't work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems.
If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk. Here's the procedure: http://www.bleepingcomputer.com/tutorials/tutorial148.html . To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence. To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup. Push it quickly. Make the changes, save your work, and exit. Put the CD in the drive and reboot. When prompted, push any key to boot from the CD.
If you don't have either disk, you can make a bootable Recovery Disk using
http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD (perhaps with another computer if necessary). If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk). Then let's check some of your system files: Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk). If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run. It will scan and try to fix some of your system files. Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using While in Command Prompt, type chkdsk /f /r and enter and let it run. It will want to schedule itself to run at the next restart. Answer yes and then reboot to run the program. It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.
If that doesn't work, then please post any repeating error messages from the Event Viewer concerning shutdown (Start / Control Panel / Administrative Tools / Event Viewer – or typing eventvwr from the command prompt starting from C:\Windows\System32). Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm . Look in the System section.
You may be infected with malware. Try to run anti-malware programs (in safe mode with networking ifnecessary). To fix this problem (if it is a problem) download, install, and run the following two programs: http://www.malwarebytes.org/mbam.php and http://www.safer-networking.org/en/index.html . You may also want to try a free trial of Pandasoft ( http://www.pandasecurity.com/usa/homeusers/solutions/global-protection/ ). Before downloading pandasoft, uninstall whatever anti-virus program you are currently using (because installing and running two at the same time can cause conflicts, freezes, and all sorts of problems). Once you've uninstalled your current AV program, download, install, update, and scan using Pandasoft. I think you might be amazed at how much it finds that the other software missed. Once complete, uninstall pandasoft and re-install your current AV program (unless you decide to switch which I did when I first tried it about 4 years ago). You may also want to try the new, free Microsoft Security Essentials http://www.softpedia.com/progDownload/Microsoft-Security-Essentials-Download-131683.html (with the same caveat that only ONE AV program can be installed and running on your system at any one time). You may also want to try the free Avira at: http://www.free-av.com/ and Avast at: http://www.avast.com/index . Reboot after completing all the scans. You may also want to try the free OneCare at http://onecare.live.com/site/en-us/default.htm and let it run all the options (except the registry cleaner) because that's good maintenance (it will take some time to complete but can be done in the background).
If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135 . If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.
Boot into Safe mode with networking and see if the problem occurs there. Either result helps us narrow down the search for the cause.
You may be having troubles with your device drivers. Go to Device Manager by going tostart / search box and type device manager and enter and then double-click on the program icon that appears. Check each device for a red x, yellow ! or white ?. These identify devices with problems (probably drivers, but also conflicts or something else). Click on each for further details and troubleshooting tips. If you need to get drivers (and you should get any you have time to do - they may help in ways beyond just resolving this problem), do so from the computer vendor or device manufacturer (NOT from Microsoft Updates). In fact, you should turn off automatic driver updates from Windows Update as follows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/ . Proceed as follows to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm . Once you have the drivers, you can install them through Device Manager as follows: http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html .
Let's test your hard drive and RAM for hardware problems
To test your hard drive, check the manufacturer and then get the diagnostic utility from: http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html (and/or get one from your hard drive or computer manufacturer if they have one available – it wouldn't hurt to try both). If it fails the test, replace it. If it passes the test, then there's probably nothing wrong with it. You can also test your RAM at If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE and only if you can stll boot normally). Here's the procedure: Hopefully one of these procedures will resolve or at least identify the cause of your problem. If not, post back with results from what you tried and copies of some of the scans and we'll try something else. Post back in any case so we'll know how it turned out. Good luck!
Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
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Source: https://answers.microsoft.com/en-us/windows/forum/all/brand-new-computer-and-blue-screen-of-deathcrashes/29bb561d-02c4-4e0f-9e0e-cc027c9a9ae3
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